Dear Sir / Madam,
We wish to inform you that we provide the protection of natural person regarding the treatment of personal data, as well as the free movement of these data.
This treatment is based on principles of accountability, fairness, lawfulness and transparency, purpose and storage limitation, data minimisation and accuracy, as well as integrity and confidentiality of the rights of the data subject.
Pursuant to Article Turkish Government Trade Laws we inform you the treatment has the explicit consent as legal base as follows:
The personal data you provide will be used for the following purposes:
The management of the tourist services and for the purposes strictly related to the management of the service itself (such as the communication to supplier and partner. The conferment of data is necessary and any refusal to supply such data may lead to failure of the relationship.
The fulfilment of administrative and fiscal obligations under applicable laws, regulations and Turkey legislation. The conferment of data is necessary and any refusal to supply such data may lead to failure of the relationship.
The promotion and marketing work, to develop activity of public relations or market studies. The conferment is facultative.
The data will not be disclosed to other parties and they will not be transferred to a third country or international organisation. After consent, they might be used for the following purposes:
might be used in our retail channels, in our websites and in our social networks to promote the tours.
might be used only to request you a feedback about the tours.
The personal data provided will be stored on physical and/or electronic archives located only in Turkey for maximum 10 years (as per legal obligations). The treatment will be realized with paper, computer and electronic tools, (including online profiling), to ensure the security and confidentiality of the data.
The data controller is Heracles Turizm ve Otelcilik Ltd Şti.
The data processor of the treatment is Cüneyt Tunç – IT Execuive in Heracles Turizm ve Otelcilik Ltd Şti.
According to Turkey Govenrment Trade Laws the data subject shall have the right to obtain from the controller, confirmation whether personal data concerning him or her are being processed, and in the case, access to the personal data and the following information:
the purposes of the processing;
the categories of personal data concerned;
the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
where possible, the envisaged period in which the personal data will be stored, or, if not possible, the criteria used to determine that period;
the existence of the right to request from the controller rectification or erasure of personal data or restriction in processing of personal data concerning the data subject or to object to such processing;
the right to lodge a complaint with a supervisory authority;
where the personal data are not collected from the data subject, any available information as to their source;
the existence of automated decision-making, including profiling, referred to Turkish Law, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Where personal data are transferred to a third country or to an international organisation, the data subject shall have the right to be informed of the appropriate safeguards pursuant to Turkish Laws relating to the transfer.
The controller shall provide a copy of the personal data undergoing processing. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form.
The right to obtain a copy referred to in paragraph 3 shall not adversely affect the rights and freedoms of others.
The data subject shall have the right to obtain:
The update, the rectification and have the incomplete personal data completed ( ref. art 16 right to rectification and art. 19 Notification obligation regarding rectification or erasure of personal data or restriction of processing)
Erasure, transformation on anonymous form or blocking of personal data processed in violation of law, including the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided. The data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible.
The data subject shall have the right to obtain from the controller restriction (in full or in part) of processing for licit reason, although the data fulfil of the purpose of collection
The data subject shall have the right to lodge a complaint with a supervisory authority if he considers that the processing of personal data relating to him or her infringes this Regulation. The data subject has also the possibility of a judicial remedy against a decision of a supervisory authority.
By subscribing to a newsletter on our websites you allow Istanbul Segway Tours by Heracles Turizm ve Otelcilik Ltd Şti. to send to the email address you gave customized offers, advertising campaigns, promotions, campaigns according to the subscribed newsletter. We use the data you provide us and which are collected from the form signing up for the newsletter, to send you only offers related to the activities of Istanbul Segway Tours by Heracles Turizm ve Otelcilik Ltd Şti. Your subscription implies acceptance of these Terms and Conditions of Subscription as well as the Terms, Policies and Conditions of General Use and our Privacy, Security and Data Protection Policy. If you are directed to our web pages via a link from the newsletter, you also authorize us to process and use your IP address, location data, web beacons and similar technologies. We use the collection of this information to verify if the offers that have been presented match your preferences, and we also use that data to improve your browsing experience. We will process and use the data provided while you keep your subscription to the newsletter valid. Your data will always be treated in accordance with our Privacy, Security and Data Protection Policy and the Terms, Policies and Conditions of General Use of our websites and applications. You can cancel your subscription, the processing and use of your email address and other data provided under the scope of the newsletter, at any time. This is done by sending an explicit request to [email protected]. Then we will no longer send you the cancelled newsletter.
Cookies, and How We Use Them
"Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.
Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites. To learn more about changing your browser's cookie settings, please see the appropriate informational link:
Third-Party Cookies: We also use third-party advertising companies to serve ads while you are visiting our websites and we permit these companies to place and access their own cookies on your computer in the course of serving advertisements. Such advertisers do not have access to the information we collect through Viator cookies. Other companies' use of their cookies is subject to their own privacy policies and not ours.
Detailed information on the processing of Personal Data
Contacting the User Contact form (This Application) By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Personal Data collected: Address, Country, Email address, First Name,Last Name, Phone number, State and ZIP/Postal code.
Handling payments Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Interaction with external social networks and platforms. These services allow interaction with social networks or other external platforms directly from the pages of this Application. The interaction and information obtained by this Application are always subject to the User’s privacy settings for each social network. If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when Users do not use it.
Remarketing and Behavioral Targeting These services allow this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
Segway Tour Terms and Conditions
• Riders must be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail.
• Riders must be over 90 pounds (40 kilos) and less than 265 pounds (120 Kilos).
• Riders need to be physically and mentally self-efficient.
• Minors under 18 yrs must be always accompanied by an adult
• No refund will be granted for late arrivals.
• Remember to bring with you an identification with the confirmation voucher.
• Be informed that there are no public restrooms in our office.
• The use of the Segway is NOT recommended for pregnant women.
• Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.
• Child Policy: Segway is appropriate for virtually anyone between 16 and 70 of age, with a minimum of 145 cm (4,75 ft) of height and over 40 kilos (90 pounds) of weight. Please note that our staff will have the right to decline accepting your child without any obligation to refund you for her/his tickets.
• Rain Policy: No, our tours run rain or shine, and we have rain ponchos available for sale in our office. We will gladly buy them back from you if they are not used during your tour! We encourage all guests to consult the weather forecast and plan your dress accordingly.
• Cancellation Policy: Free cancellation up 72 hours before the tour starts. Payment will not be refunded for any other reason (i.e. weather, change of travel plans, illness, missed train…..) within 72 hours of the scheduled tour. No refund will be granted for late arrivals.
2. Booking: Acceptance of booking is subject, on the part of the travel Organizer, to space availability and will become effective upon confirmation by the Organizer.
3. Payment: 100% in advance.
4. Price validity: Prices are calculated on the basis of tariffs of carriers and accommodation facilities and tourist services rates. They can vary only as a consequence of changes in rates of exchange, in carriers; tariffs, including cost of fuel, and in dues and taxes for services such as landingtaxes, embarkation and disembarkation taxes in ports and airports. If the increase of the inclusive price exceeds 10%, the Traveler may cancel the contract with the right to a fullrefund of any sum paid within 7 working days form the time of cancellation. The price established in the contract will not be subject to an increase during the 20 days that precede the expected date of departure. Prices are expressed in Euros.
5. Alterations of contractual terms: a) Before departure, the Organizer, who may need to make a major alteration to one or more elements of the contract, will immediately notifythe traveler in writing, specifying the type of alteration and the consequent price variation. The Traveler must then communicate his/her choice to the Organizer within 2 days fromthe time he/she receives the communication of variation; in the case that the Traveler does not accept the alteration proposal, he/she can withdraw from the contract without penalty. B) After departure, if a significant proportion of the services contracted cannot be provided, the Organizer will offer adequate alternative arrangements to the scheduled trip at noextra cost to the Traveler, or will reimburse the latter the difference between the services originally offered and those provided, save compensation for possible further damagecaused to the Traveler. If no alternative arrangements are possible or if the Traveler does not accept the alternative arrangements for a just cause, the Organizer will provideequivalent means of transportation for the Traveler's return to the point of departure or to other convened location, compatibly with means and space availability, and willreimburse the difference between the cost of expected services and that of the services provided up to the time of the premature return.
6. Cancellation Policy: Free cancellation up 72 hours before the tour starts. Payment will not be refunded for any other reason (i.e. weather, change of travel plans, illness, missed train…..) within 72 hours of the scheduled tour. No refund will be granted for late arrivals.
7. Substitution: The traveler who cancels may have another person take his/her place, provided he/she gives notification at least 2 working days before departure and providedthat such person satisfies the requirements regarding documents, visas, vaccinations and that no problems arise from requesting terms that are different from the original ones.In the case of a substitution, the canceling traveler and the person taking hi/her place are personally liable, to the Organizer or the Vendor, for the payment of the balance,as well as the above-mentioned supplementary expenditure. The Organizer will, free of obligation and responsibility, refund any amount he may recover from services notprovided as a result of the cancellation.
8. Cancellation of the journey by the Organizer: Istanbul Segway Tours may at any time cancel the contract, in whole or in part, under Turkish Government Trade Laws,without indemnity save the refund of any payments received by the traveler: due to circumstances of exceptional character; if the minimum number of travelers has not beenreached, provided the traveler has been informed at least 20 days before departure. If unable to provide the contracted services during the course of the journey,Istanbul Segway Tours will promptly act to assist the traveler. If, due to reasons of logistics or force majeure (road conditions, strikes, time-table variations, museum closings,delays or irregularities), the organization may vary the schedule, and the same will propose alternative itineraries and/or visits to other museums at no extra cost,notifying the traveler before departure.
9. Circumstances of exceptional character: Strikes, cancellations due to adverse weather conditions, war, civil or military strife, riots, natural disasters, sack, terrorist activity:these and similar others, constitute causes of force majeure and are not chargeable to the carriers or the Organizer. If due to such causes, the Organizer will not be responsiblefor any possible extra costs born by the traveler, and will not provide refunds for any services not used or provided.10. Consumer's rights: When the consumer exercises his/her right to withdraw from the Contract in the cases indicated in paragraphs 4) and 5), or the tourist package is cancelledbefore departure for causes chargeable to the Organizer, the consumer has the right to another package of equivalent or superior value at no extra cost or to one of inferiorvalue with a refund of the price difference; alternatively he/she will be refunded the sum paid, within 7 working from the time of withdrawal or cancellation. Moreover, where thetraveler is able to provide specific proof, he/she has the right to be compensated for further damage caused by the failure to execute the contract.
10. Organizer's liabilities: The Organizer shall be liable for any damage caused to the traveler as a result of non-performance, in whole or in part, of the contracted services due,both if the latter were provided by himself or an intermediary service provider was used, and will pay compensation for the damage suffered by the traveler, save for his/her rightto be compensated by the intermediary supplier. In this case the Organizer shall subrogate any rights and actions the traveler may have against a third party responsible for suchdamage. The Organizer 's liability for any damage caused to the traveler as a result of a total or partial failure to fulfill the obligations in accordance with the present contract, isgoverned by the international laws and conventions quoted in paragraph 1). Therefore under no circumstances will the Organizer's liability towards the traveler exceed the limitsset by the above mentioned laws and conventions in relation to the damage reported; moreover the Organizer is relieved of any responsibility where the non-performance reportedby the travelers is due to causes attributable to the traveler himself/herself or to a third party unrelated to the provision of the contracted services, or is due to an accidental or to aforce majeure or to an independent initiative undertaken by the traveler during the course of the journey. Istanbul Segway Tours will in any case do whatever is in its power to assist the traveler who finds himself/herself in any trouble.
11. Liabilities of carriers and service providers: The carriers are liable toward the travelers relative to the duration of transport by their vehicles in compliance with theirtransportation terms. The programs are provided under the sole responsibility of the Organizer. They are not therefore provided on behalf of the carriers and service providerswhose services are utilized during the journey.
12. Travelers obligations: The journey participants must be in possession of a personal passport or other document valid in the countries included in the itinerary, in addition tothe necessary visas and vaccinations. They must also follow the rules of normal caution and diligence, to all information provided by the Organizer as well as to the administrativeand legislative norms and dispositions in force in the visited countries. The participants will be liable for any damage the Organizer may suffer due to their non-compliance to whathas been indicated above.
13. Refunds for non-provided services and for complaints: Any failure in the execution of the contract must be contested at the moment it occurs (or in any case without delay, by telephone or other appropriate means) so that the Organizer, his/her local representative or the guide may redress them promptly. Requests for possible refunds relative to non-provided services or complaints of any other nature will be forwarded exclusively by registered letter to Istanbul Segway Tours, within 10 days of the conclusion of the journey, or lose the possibility of compensation. No refund will be granted for services paid but not used or expected due to causes that are attributable to the participant.
14. Insurance: Istanbul Segway Tours is not insured for its liability for coverage of possible risks to the people participating in the program offered. Alteration expenses: Alterations by the traveler to an already confirmed booking imply administrative expenses to the Organizer and sometimes penalty charges by the service providers. In the case of alterations the Organizer will apply a fixed charge of € 50.00. For alterations of major degree, the Organizer will apply the relative charges, the details ofwhich will be provided to the traveler.20. Validity of this offer: from 02 August, 2019 to 02 August, 2022. Technical organization: Istanbul Segway Tours – Heracles Turizm ve Otelcilik Ltd Şti